+91-8377016280
1002 Ashiana Palm Court, Rajnagar Extension, Ghaziabad, India
Looking for passionate, dynamic and courageous professionals Indian who will build business for themselfs and become Top earners in India..... we are looking for doers not talkers.
JOB DESCRIPTION: SDO
JOB ROLE :
· Handling personalized service requests of customers.
· Generation of timely business MIS.
· Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
· Coordination with Investment desks for account opening of customers.
· Managing complaints of customers and ensuring their resolution within TAT.
JOB REQUIREMENT:
· Developing and maintaining banking relationships with a select group of high net worth customers
· Excellent communication skills with customer service orientation
· Courteous and polite.
· Good knowledge of Microsoft excels.
Education and/or Work Experience Requirements:
• UG- Any Specialization / MBA preferred
• 5+ Years in Direct Sales/Customer Sales Service
• Self-motivated and goal oriented
• Good analytical skills
• Must understand the needs of the channel partners
• Excellent communication skills
• Positive approach and zeal to drive through allocated tasks Essential Duties & Responsibilities:
• Maintaining and increasing sales of company products through direct selling model
• Hiring consultants and training them to promote & sell our products
• Reaching the targets and goals set for your area
• Establishing, maintaining and expanding your customer base
• Servicing the needs of your existing customers
• Increasing business opportunities through various routes to market
• Setting sales targets for individual reps and your team as a whole
• Training the consultants
• Developing sales strategies and setting targets
• Monitoring your consultant performance and motivating them to reach targets
• Possibly dealing with some major customer accounts yourself
• Collecting customer feedback and market research
• Keeping up to date with products and competitors Co-ordination:
• Consolidate & generating leads (area wise) from all ATL/BTL activities passing them in a timely fashion to respective consultants
• Generating leads through Facebook / SMS /Newspaper leads: shared with consultants within 24 hours of receipt & followed up in following week with an update back from DB.
• Assist in all regional events, booking venues, planning logistics, catering for events and coordinating with events companies etc.
• Lead generation actions/ Kiosks/ friendship visits/ referral programs
• Demonstration parties
Job Role: Branch Manager.
• Enhancement of Deposit pool from Customers
• Establishing standards and delivery of service
• Sale of non-deposit products. Cross selling targets progressively
• Sale of MF and Insurance products
• Fee Income
• Branch Administration
• Regulatory Compliance
• Manage productivity and overall morale of branch team members
• Overall responsible for break-even and P&L of branch
Job Requirements:
• Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities
• Must have had Sales experience and exposure, preferably of Liabilities products
• Qualifications- MBA / CA/ CAIB
• Good Leadership skills (though more tactical than strategic)
• Thinker: Doer – 40:60
• In-depth understanding of financial instruments, markets and macro micro economic processes
• Ability to carry along all the units involved in the customer service cycle to ensure customer “DELIGHT”
• Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.
Job Role: Branch Operation Manager.
• Lead the Service Team.
• Ensuring regulatory and procedural compliance
• To co-ordinate the audit of the branch
• Ensuring service excellence to enhance portfolio, control retention and better cross sell
• Authorize and check RO / SO entries
• Check end products
• Check vouchers to clear transactions of Rs. 10 lakhs & above
• Vault / Key custodian
Job Requirement:
• Customer service oriented
• Meticulous
• Eye for details
• Ability to manage and motivate front office staff.
• Thorough overall understanding of banking
• Graduate/MBA
• Graduates with 6-8 years experience
• MBA with 4-6 years experience
• Should possess customer orientation and team leader qualities
JOB ROLE : Relationship Manager
· Handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, liability on product features, Cheque book insurance.
· Speed and efficiency of service given
· Sales targets for banks and investment products.
· Going beyond the professional need of the customer by providing other products. Enhancement of customer value
· Cross-sale of asset products
· Back-up to relationship managers holding HNI relationship
· Customer acquisition through referrals
· Equal blend of service and sales orientation. In absence of equality, prefer sales orientation as a skew
· Thorough understanding of banking
· Customer Retention,Cost Efficiency Through Process