RKMG – Shipping & Delivery Policy Effective Date: 15 August 2025 1. Origin of Shipment • All products sold via RKMG are dispatched directly from the manufacturer’s warehouse or the authorised partner’s warehouse. • RKMG does not store or stock any products as of now, ensuring customers receive goods fresh and directly from the source. 2. Delivery Partners • Primary delivery partner: Blue Dart. • In some cases, the manufacturer/brand may use their own authorised logistics service. 3. Dispatch Timeline • Orders are usually dispatched within 1–3 working days after order confirmation. 4. Tracking • Tracking details are shared via email/SMS or in your RKMG account once shipped. 5. Delivery Delays • Force majeure events, courier issues, or regulatory restrictions may affect timelines. Customers will be updated promptly. 6. Damaged or Tampered Packages • Do not accept a package if it’s damaged or tampered. Report to RKMG within 48 hours with proof. 7. Undelivered Orders & Failed Delivery Attempts • If the delivery fails due to wrong/incomplete address or customer unavailability/unreachability after multiple attempts: • Shipment will be returned to sender. • Logistic charges for both forward & return shipping will be charged to the customer. • Any refund (if applicable) will be net of these charges. 8. Order Cancellation Policy • No cancellations are allowed once the product has been picked from the manufacturers or authorised partner’s warehouse for shipment. • This is because once dispatch is initiated, the product undergoes packing, handling, and logistic processing incurring costs to RKMG and the respective brand/manufacturer. • If a cancellation request is made before dispatch initiation, RKMG may approve it at its sole discretion, subject to deduction of applicable transaction or handling fees. • If a customer insists on cancellation after warehouse pick-up, it will be processed under the Return Policy and applicable forward & return