RKMG

1.1 RKMG deals exclusively with:

• Manufacturers directly, or
• Their single authorized partner for PAN India, officially approved by the manufacturer/brand.

1.2 All products sold through RKMG are genuine, original, and sourced directly from the manufacturer or their authorized partner.

1.3 All products are picked and shipped directly from the manufacturer’s warehouse or the authorized partner’s warehouse. RKMG does not, at present, store or stock any products in its own facilities.

1.4 RKMG does not deal with unauthorized resellers, intermediaries, or grey-market channels.

2.1 RKMG offers a 48-hour return window from the time of delivery only in the following genuine cases:

• Wrong product delivered
• Wrong size or colour
• Broken or damaged item received

2.2 Return requests must be raised within 48 hours of delivery via RKMG’s customer service, supported with clear proof (photos/videos).

2.4 Return Pick-up Address & Additional Charges:

• By default, return pick-up will be arranged only from the original delivery address.
• If a different pick-up address is requested, additional logistic charges will apply and must be paid by the customer beforehand.
• The product must be unused, in its original packaging, with all tags, manuals, and accessories intact.
• RKMG reserves the right to reject a return if the product is used, tampered with, or returned without its original packaging.

2.5 After the 48-hour window, all product-related warranty, service, or repair claims will be governed by the manufacturer's official policies and handled directly by them.

3.1 RKMG acts as a facilitator/marketplace and is not the manufacturer.

3.2 All warranties, guarantees, and after-sales support are the sole legal responsibility of the manufacturer or their authorized partner.

3.3 RKMG ensures: Correct product dispatch from the company and timely delivery coordination with logistic partners.

3.4 RKMG shall not be liable for: Product defects, warranty claims, or damages/issues arising after delivery.

4.1 RKMG’s mission is to provide:

• 100% genuine, brand-authorized products.
• Direct sourcing from authorized companies only.

4.2 RKMG strives to become India’s most reliable e-marketplace for authentic products.

5. Limitation of Liability

By using RKMG, you acknowledge that RKMG acts only as a platform connecting buyers with authorized partners. RKMG’s liability is limited strictly to facilitating secure product procurement and handling initial eligible returns.

6. Refund Timeline

• Processing: Initiated within 3–5 working days of return approval.
• Credit: Credited to original payment method (bank timelines apply).
• If delayed beyond 7 working days, please contact Support immediately.

7.1 Origin: Shipped directly from the manufacturer/authorized warehouse. RKMG does not stock inventory on-premise.

7.2 Delivery Partners: Blue Dart is our primary partner, though brands may occasionally use their authorized logistics.

7.3 Timeline: Dispatched within 1–3 working days. Estimated delivery timeline is shared at checkout.

7.4 Tracking: Shared via Email, SMS, or directly in your RKMG account panel.

7.5 Damaged Shipments: If a package is visibly damaged/tampered with, please refuse delivery and report to Support with proof within 48 hours.

9.1 Customers must first contact RKMG Customer Support for initial amicable resolution.

9.2 Legal disputes and proceedings shall be subject to the exclusive jurisdiction of the courts located in Ghaziabad or Lucknow, Uttar Pradesh, India.

9.3 Parties agree to attempt resolution through arbitration under the Arbitration and Conciliation Act, 1996 before approaching the courts.

10. Contact Us

Need assistance with returns, delivery issues, or order support?

Email: customersupport@rkmg.in

Note: RKMG reserves the right to modify these Terms & Conditions at any time without prior notice. Check periodically for updates.