RKMG – Terms & Conditions & Customer Policies
Effective Date: 15 th August 2025
1. Partnership & Product Sourcing
1.1 RKMG deals only with:
? Manufacturers directly, or
? Their single authorized partner for PAN India, officially approved by the
manufacturer/brand.
1.2 All products sold through RKMG are genuine, original, and sourced directly from
the manufacturer or their authorized partner.
1.3 All products are picked and shipped directly from the manufacturer’s warehouse
or the authorised partner’s warehouse. RKMG does not, at present, store or stock
any products in its own facilities.
1.4 RKMG does not deal with unauthorised resellers, intermediaries, or grey-market
channels.
2. Return & Replacement Policy
2.1 RKMG offers a 48-hour return window from the time of delivery only in the
following genuine cases:
? Wrong product delivered
? Wrong size or colour
? Broken or damaged item received
2.2 Return requests must be raised within 48 hours of delivery via RKMG’s customer
service, supported with proof (photos/videos).
2.3 Non-Returnable / Non-Refundable Items: For hygiene and copyright reasons,
certain products are non-returnable and non-refundable, unless the
manufacturer/brand approves the return under their own policy. Such products
include (but are not limited to):
? Books and printed materials
? Lingerie and innerwear
? Cosmetics, skincare, and personal care items
? Any other item marked as non-returnable on the product page
2.4 Return Pick-up Address & Additional Charges:
? By default, the return pick-up shall be arranged only from the original delivery
address.
? If the customer requests pick-up from a different address, additional logistic
charges will apply and must be paid by the customer before pick-up is
scheduled.
? All other return conditions remain the same — the product must be unused, in
original packaging, with all tags, manuals, and accessories intact, and in the
same condition in which it was delivered, except in the case of genuine
damage reported within 48 hours of delivery.
? RKMG reserves the right to reject a return if the product is found to be used,
tampered with, damaged (other than transport damage reported within 48
hours), or returned without original packaging/accessories.
2.5 After the 48-hour period, or in the case of non-returnable items (unless
manufacturer exception applies), all product-related warranty, guarantee, service, or
repair will be governed by the manufacturer’s/brand’s official policies and handled
directly by them.
3. Warranty, Guarantee & Product Responsibility
3.1 RKMG is a facilitator/marketplace and not the manufacturer.
3.2 All warranties, guarantees, after-sales support, and product defect resolutions
are the sole legal responsibility of the manufacturer or their authorised partner.
3.3 RKMG ensures:
? Correct product dispatch from the company
? Timely delivery coordination with the manufacturer or their logistic partner
3.4 RKMG shall not be liable for:
? Product defects or malfunctions
? Warranty/guarantee claims
? Damages/issues after delivery
4. Our Commitment to Customers
4.1 RKMG’s mission is to provide:
? 100% genuine, brand-authorised products
? Direct sourcing from authorised companies only
? A trusted platform for Indian consumers
4.2 RKMG strives to become India’s most reliable e-marketplace for authentic
products.
5. Limitation of Liability
By using RKMG, you acknowledge that RKMG acts only as a platform connecting
buyers with reputed sellers/manufacturers. RKMG’s liability is limited to facilitating:
? Product procurement from authorised channels
? Initial return process (if eligible under Section 2)
All other disputes, claims, and liabilities rest with the manufacturer or brand.
6. Customer Refund Timeline
6.1 If a return request is approved under Section 2, the refund will be processed after
the returned product is received and verified.
6.2 Refund initiation: within 3–5 working days of approval.
6.3 Refunds will be credited to the original payment method. Bank/payment provider
timelines may vary.
6.4 If delayed beyond 7 working days after approval, customers should contact
RKMG Support immediately for resolution.
7. Shipping & Delivery Policy
7.1 Origin of Shipment: All orders are shipped directly from the manufacturer’s
warehouse or their authorised partner’s warehouse. RKMG does not store any
products in its own premises.
7.2 Delivery Partners:
? RKMG uses Blue Dart as the primary delivery partner for most orders.
? In some cases, the manufacturer/brand may use their own authorised logistics
service.
7.2 Dispatch Timeline: Most products are dispatched within 1–3 working days after
order confirmation. Estimated delivery time will be shown at checkout.
7.3 Delivery Delays: Force majeure events, natural calamities, strikes, courier
operational issues, or government restrictions may affect timelines. Customers will
be informed promptly in such cases.
7.4 Tracking: Tracking details will be shared via email/SMS or in your RKMG account
once the order is shipped, regardless of whether the shipment is by Blue Dart or the
manufacturer’s logistics.
7.5 Undelivered Orders: Orders returned undelivered will trigger refunds as per
Section 6.
7.6 Damaged Shipments: If the package appears tampered with or damaged, please
refuse to accept and contact RKMG Support within 48 hours, sending photo/video
proof.
8. Return Acceptance Condition Checklist (For Logistic & Delivery Partners)
8.1 Verify Return Eligibility
? Request is within the 48-hour return window
? Reason matches genuine return cases
? Product is not in the non-returnable list unless manufacturer exception applies
8.2 Pick-up Address Confirmation
? Default is original delivery address
? Different address requires additional logistic charges paid by the customer
8.3 Product Condition Inspection at Pick-up
? Unused and same condition as delivered
? Original packaging, tags, manuals, accessories included
? No signs of use, tampering, or unreported damage
8.4 Package Condition
? No tampering beyond reported issues
? Escalate to RKMG Support if new damage is found
8.5 Documentation
? Take photos/videos at pick-up
? Record customer confirmation
8.6 Rejection Guidelines
? Reject if used, tampered, missing parts, damaged without valid report, or if
customer refuses additional address fee
? Report all rejections to RKMG Support with proof within 24 hours
9. Dispute Resolution & Jurisdiction
9.1 Customers must first contact RKMG Customer Support for initial resolution of
issues.
9.2 If unresolved, the dispute will be escalated to the concerned manufacturer/brand.
9.3 RKMG, at its discretion, may offer facilitation but does not bear liability for
manufacturer-related disputes.
9.4 Legal Jurisdiction: Any legal disputes, claims, or proceedings relating to RKMG
transactions shall be subject to the exclusive jurisdiction of the courts located in
Ghaziabad or Lucknow, Uttar Pradesh, India.
9.5 Before approaching courts, the parties shall attempt to resolve disputes amicably
or through arbitration under the Arbitration and Conciliation Act, 1996.
10. Contact Us
For returns, delivery issues, or order support within the 48-hour return window,
contact:
RKMG Customer Support
Email: customersupport@rkmg.in
?? Note: RKMG reserves the right to modify these Terms & Conditions at any time
without prior notice. Customers are advised to check for updates on our website/app
periodically.
