1. Purpose
This Privacy Policy explains how RKMG collects, uses, processes, and protects the personal information of its customers in strict accordance with applicable Indian laws.
2. Information We Collect
When you use the RKMG platform, we may collect the following categories of information:
- Personal Information: Name, email address, phone number, billing/delivery address, and payment details.
- Order Information: Sourced product details, transaction history, and return/refund records.
- Technical Data: IP address, browser type, device details, and application usage analytics.
3. How We Use Your Information
We process your data strictly to fulfill our services, including:
- Processing and delivering your orders.
- Coordinating returns and replacements as per our official policy.
- Sharing order and delivery details with manufacturers, brands, and logistics partners for fulfillment.
- Communicating promotions, updates, and offers (only if you opt in).
- Improving our system services and enhancing platform security.
- Complying with legal obligations, taxation, and dispute resolution requirements.
4. Sharing & Disclosure
To ensure seamless operations, RKMG may share necessary customer data with:
- Manufacturers & Authorized Partners: For direct order fulfillment, warranty claims, or product replacements.
- Logistics & Delivery Partners (e.g., Blue Dart): To facilitate direct delivery or handle return logistics.
- Payment Gateways: To safely authorize and process transactions securely.
- Government Authorities: Wherever mandated by law, court order, or legal processes.
??? We strictly do not sell, rent, or trade customer personal data to third parties for profit.
5. Data Security
We implement industry-standard encryption, secure servers, and access controls to keep your information safe. However, while we strive to protect your personal data, no online platform can guarantee 100% security, and RKMG cannot be held liable for breaches that occur beyond our reasonable control.
6. Data Retention
Customer data is retained for as long as needed to fulfill order processing, customer support, and dispute resolution, or as mandated under applicable Indian tax and financial reporting laws (e.g., GST compliance).
7. Cookies & Tracking
We use cookies and similar tracking technologies to optimize browsing, analyze trends, and personalize content. You have the option to disable cookies via your individual browser settings, though some platform features may not function optimally.
8. Your Rights
Under applicable Indian regulations, you may request to:
- Access, correct, update, or request deletion of your personal data.
- Withdraw consent for future marketing or promotional communications.
To exercise any of these rights, please contact our Customer Support desk directly.
9. Updates to this Policy
We reserves the right to update this Privacy Policy from time to time. The updated version will be posted on our website and application with a revised effective date. Continued use of our services after updates are published constitutes an implicit acceptance of the revised terms.
10. Contact Us
For privacy concerns, data deletion requests, or data protection queries, contact our Data Protection Officer:
RKMG Data Protection Officer
Email: DPO@rkmg.in