RKMG – Privacy Policy
Effective Date: [15 th August 2025]
1. Purpose
This Privacy Policy explains how RKMG collects, uses, processes, and protects
personal information of its customers as per applicable Indian laws.
2. Information We Collect
When you use the RKMG platform, we may collect:
? Personal Information: Name, email, phone number, billing/delivery address,
payment details.
? Order Information: Product details, transaction history, return/refund records.
? Technical Data: IP address, browser type, device details, app usage data.
3. How We Use Your Information
We use your information to:
? Process and deliver your orders
? Coordinate returns/replacements as per policy
? Share order and delivery details with manufacturers/brands and logistics
partners
? Communicate promotions, updates, and offers (only if you optin)
? Improve our services and platform security
? Comply with legal obligations and dispute resolution requirements
4. Sharing & Disclosure
RKMG may share necessary customer data with:
? Manufacturers/Authorised Partners – for order fulfilment, warranty claims, or
replacements
? Logistics & Delivery Partners (e.g., Blue Dart) – to deliver products or handle
returns
? Payment Gateways – to process transactions securely
? Government Authorities – where required by law or legal process
We do not sell, rent, or trade customer personal data to third parties for profit.
5. Data Security
We use encryption, secure servers, and access controls to protect your information.
However, no online platform can guarantee 100% security, and RKMG is not liable
for breaches beyond its reasonable control.
6. Data Retention
Customer data is retained:
? As long as needed for order processing, legal compliance, or customer
service
? Or as mandated by applicable law (e.g., GST, tax records)
7. Cookies & Tracking
The RKMG platform may use cookies or similar tracking technologies to improve
user experience, analyse trends, and personalise content. You can disable cookies
in your browser, but some features may not function properly.
8. Your Rights
Under applicable law, you may request to:
? Access, correct, or delete your personal data
? Withdraw consent for marketing communications
To exercise your rights, contact RKMG Customer Support.
9. Updates to this Policy
We may update this Privacy Policy from time to time. The updated version will be
posted on our website/app with the effective date. Continued use of our services
after changes constitutes acceptance.
10. Contact Us
For privacy concerns or data protection queries, contact:
RKMG Data Protection Officer
Email: DPO@rkmg.in
