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Return Policy Return Policy
RKMG Customer Support

Return Acceptance Conditions

1. Return Eligibility

  • Requested within 48 hours of delivery.
  • Valid reason (wrong item, wrong size/colour, damaged at delivery).
  • Product is not on the Non-Returnable list (books, lingerie, cosmetics, skincare, etc., unless permitted by manufacturer).

2. Pick-up Address

Return pick-ups are strictly scheduled from the original delivery address.

Alternate Address: Additional logistics charges will apply and must be paid prior to scheduling.

3. Product Condition & Inspection


 Pristine Condition: Must be unused, untampered, and in the exact condition delivered with original packaging, tags, manuals, and accessories.

 Verification: Our delivery partner will physically inspect the product at pick-up. Photos/videos will be recorded for documentation.

 Discrepancies: Any mismatch between the reported issue and actual item condition will result in instant rejection.

?? Return Rejection Criteria

RKMG reserves the right to reject returns if:

  • The item is used, altered, or missing box components.
  • Damage was not reported within the 48-hour window.
  • Customer declines to pay logistics fees for a changed pick-up address.

6. Manufacturer-Handled Cases

After the initial 48-hour RKMG window, all coverage, warranty claims, and servicing are handled directly by the manufacturer or brand under their specific terms.

7. Failed Delivery Fee Notice

If delivery fails due to incorrect address or unavailability after multiple attempts, the package returns to sender. Logistics charges for both directions will be deducted from any eligible refund.

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