RKMG – Shipping & Delivery Policy
Effective Date: 15 August 2025
1. Origin of Shipment
? All products sold via RKMG are dispatched directly from the manufacturer’s
warehouse or the authorised partner’s warehouse.
? RKMG does not store or stock any products as of now, ensuring customers
receive goods fresh and directly from the source.
2. Delivery Partners
? Primary delivery partner: Blue Dart.
? In some cases, the manufacturer/brand may use their own authorised logistics
service.
3. Dispatch Timeline
? Orders are usually dispatched within 1–3 working days after order
confirmation.
4. Tracking
? Tracking details are shared via email/SMS or in your RKMG account once
shipped.
5. Delivery Delays
? Force majeure events, courier issues, or regulatory restrictions may affect
timelines. Customers will be updated promptly.
6. Damaged or Tampered Packages
? Do not accept a package if it’s damaged or tampered. Report to RKMG
within 48 hours with proof.
7. Undelivered Orders & Failed Delivery Attempts
? If the delivery fails due to wrong/incomplete address or customer
unavailability/unreachability after multiple attempts:
? Shipment will be returned to sender.
? Logistic charges for both forward & return shipping will be charged to
the customer.
? Any refund (if applicable) will be net of these charges.
8. Order Cancellation Policy
? No cancellations are allowed once the product has been picked from the
manufacturers or authorised partner’s warehouse for shipment.
? This is because once dispatch is initiated, the product undergoes packing,
handling, and logistic processing incurring costs to RKMG and the respective
brand/manufacturer.
? If a cancellation request is made before dispatch initiation, RKMG may
approve it at its sole discretion, subject to deduction of applicable transaction
or handling fees.
? If a customer insists on cancellation after warehouse pick-up, it will be
processed under the Return Policy and applicable forward & return
