1. Origin of Shipment
- All products sold via RKMG are dispatched directly from the manufacturer’s warehouse or the authorised partner’s warehouse.
- RKMG does not store or stock any products as of now, ensuring customers receive goods fresh and directly from the source.
2. Delivery Partners
- Primary delivery partner: Blue Dart.
- In some cases, the manufacturer/brand may use their own authorised logistics service.
3. Dispatch Timeline
Orders are usually dispatched within 1–3 working days after order confirmation.
4. Tracking
Tracking details are shared via email/SMS or in your RKMG account once shipped.
5. Delivery Delays
Force majeure events, courier issues, or regulatory restrictions may affect timelines. Customers will be updated promptly.
6. Damaged or Tampered Packages
Do not accept a package if it’s damaged or tampered. Report to RKMG within 48 hours with proof.
7. Undelivered Orders & Failed Delivery Attempts
If the delivery fails due to a wrong/incomplete address or customer unavailability/unreachability after multiple attempts:
- The shipment will be returned to the sender.
- Logistic charges for both forward & return shipping will be charged to the customer.
- Any refund (if applicable) will be net of these charges.
8. Order Cancellation Policy
- No cancellations are allowed once the product has been picked from the manufacturer's or authorised partner’s warehouse for shipment.
- This is because once dispatch is initiated, the product undergoes packing, handling, and logistic processing, incurring costs to RKMG and the respective brand/manufacturer.
- If a cancellation request is made before dispatch initiation, RKMG may approve it at its sole discretion, subject to the deduction of applicable transaction or handling fees.
- If a customer insists on a cancellation after warehouse pick-up, it will be processed under the Return Policy and applicable forward & return logistics charges will apply.