RKMG – Shipping & Delivery Policy

Effective Date: 15 August 2025
1. Origin of Shipment

• All products sold via RKMG are dispatched directly from the manufacturer’s warehouse or the authorised partner’s warehouse.
• RKMG does not store or stock any products as of now, ensuring customers receive goods fresh and directly from the source.

2. Delivery Partners

• Primary delivery partner: Blue Dart.
• In some cases, the manufacturer/brand may use their own authorised logistics service.

3. Dispatch Timeline

• Orders are usually dispatched within 1–3 working days after order confirmation.

4. Tracking

• Tracking details are shared via email/SMS or in your RKMG account once shipped.

5. Delivery Delays

• Force majeure events, courier issues, or regulatory restrictions may affect timelines. Customers will be updated promptly.

6. Damaged or Tampered Packages

• Do not accept a package if it’s damaged or tampered. Report to RKMG within 48 hours with proof.

7. Undelivered Orders & Failed Delivery Attempts

• If the delivery fails due to wrong/incomplete address or customer unavailability/unreachability after multiple attempts:

• Shipment will be returned to sender.
• Logistic charges for both forward & return shipping will be charged to the customer.
• Any refund (if applicable) will be net of these charges.

8. Order Cancellation Policy

• No cancellations are allowed once the product has been picked from the manufacturers or authorised partner’s warehouse for shipment.
• This is because once dispatch is initiated, the product undergoes packing, handling, and logistic processing incurring costs to RKMG and the respective brand/manufacturer.
• If a cancellation request is made before dispatch initiation, RKMG may approve it at its sole discretion, subject to deduction of applicable transaction or handling fees.
• If a customer insists on cancellation after warehouse pick-up, it will be processed under the Return Policy and applicable forward & return

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